Help Center
Frequently Asked Questions
Find answers to common questions about shopping with us.
Orders & Shipping
Major cities (Karachi, Lahore, Islamabad) mein 2-3 business days, other cities mein 3-5
business days,
aur remote areas mein 5-7 business days lagte hain. Peak seasons mein thoda zyada time lag
sakta hai.
PKR 2,000 se oopar ke orders par FREE shipping hai.
PKR 2,000 se kam ke orders par PKR 200 flat rate shipping charge hai.
Order dispatch hone ke baad aapko email aur SMS par tracking number milega.
Aap apne account mein login karke bhi order status dekh sakte hain.
Payments
Hum Cash on Delivery (COD), Bank Transfer, aur Online Payment (Credit/Debit Cards) accept
karte hain.
Haan! COD service puray Pakistan mein available hai. Delivery ke waqt exact amount tayyar
rakhein.
Returns & Refunds
Aap 30 din ke andar unused aur original condition mein product return kar sakte hain.
Tags attached hone chahiye aur original packaging mein hona chahiye.
Return Policy dekhen.
Return accept hone ke baad 5-7 business days mein refund process ho jata hai.
Bank transfer ke case mein thoda zyada time lag sakta hai.
Size ya color exchange ke liye hamein WhatsApp ya email karein.
Aap product return karein aur hum naya product ship kar denge.
Account & Orders
Order place karne ke liye account banana zaroori hai taake aap apne orders track kar sakein
aur future purchases mein address save rahe.
Agar order abhi ship nahi hua, to aap hamein contact karke cancel karwa sakte hain.
Ship hone ke baad return policy apply hogi.
Products
Bilkul! Hum sirf 100% original aur high-quality products sell karte hain.
Har product quality check ke baad ship hota hai.
Har product page par size guide available hai. Agar phir bhi confusion ho,
to hamein WhatsApp par message karein aur hum aapki help karenge.